Refund policy
At Today Is Gift, we want you to feel confident about every purchase. If something isn’t right with your order, please contact us and we’ll be happy to help.
RETURNS
For eligible items, you may request a return within 30 days of delivery.
To qualify for a return, your item must be unused, unworn, and in the same condition in which you received it. Original packaging should also be included where applicable.
Please contact us before sending anything back. Returns sent without prior authorization may not be accepted.
PERSONALIZED & MADE-TO-ORDER ITEMS
Because personalized and made-to-order items are created specifically to your requested specifications, they are generally not eligible for returns or exchanges due to a change of mind.
This includes items customized with customer-selected text, symbols, colors, measurements, or other personalized details.
If your personalized item arrives damaged, defective, incorrect, or different from the customization you submitted, please contact us and we’ll make it right.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect, or does not match your order, contact us as soon as possible with:
• Your order number
• A brief description of the issue
• Clear photos showing the problem
Depending on the situation, we may provide a replacement, refund, or another appropriate solution. In some cases, you may not need to return the item.
CHANGE-OF-MIND RETURNS
For eligible non-personalized items, change-of-mind returns may be requested within the return window.
Unless otherwise required by applicable law, customers are responsible for return shipping costs for change-of-mind returns.
Original shipping charges are generally non-refundable for change-of-mind returns.
SALE & FINAL SALE ITEMS
Items purchased during a promotion or at a sale price follow the same return conditions as regularly priced items unless they are clearly marked “Final Sale” before purchase.
Items specifically marked “Final Sale” are generally not eligible for returns or exchanges due to a change of mind.
This does not affect your rights if an item is damaged, defective, incorrect, or where applicable law provides otherwise.
HOW TO START A RETURN
Before returning any item, please contact us at:
Include your order number and the reason for your return. For damaged, defective, or incorrect items, please also include clear photos.
If your return is approved, we will provide return instructions and the appropriate return address.
Important: Please do not send a return to the address shown on your original shipping label unless we specifically instruct you to do so. Our return address may differ from the original shipping address.
INTERNATIONAL RETURNS
Today Is Gift serves customers in multiple countries and regions. Approved returns may need to be sent to an international return address.
For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a trackable shipping service for approved returns. Today Is Gift is not responsible for return packages that are lost in transit when a customer-arranged return shipping method is used.
REFUNDS
Once your approved return is received and inspected, we will notify you of the outcome.
If the refund is approved, it will be issued to your original payment method within 10 days after we receive and inspect the returned item.
Please note that banks, credit card companies, PayPal, and other payment providers may require additional processing time before the refund appears in your account.
EXCHANGES
If you would like a different style or product, please contact us before returning your original item.
Availability may vary, and personalized or made-to-order items are generally not eligible for exchanges due to a change of mind.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests before an order enters processing or production. However, once a personalized or made-to-order item has entered production, cancellation may no longer be possible.
CONSUMER RIGHTS
Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
CONTACT US
If you have questions about a return, refund, or order issue, please contact:
Today Is Gift
Email: lifeisapresent689@gmail.com